This Privacy Policy describes how portlandpetfoodcompany.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

PORTLAND PET FOOD PRIVACY POLICY

Last Modified: May 17th, 2019

 

Portland Pet Food Company, Inc., (“Portland Pet Food Company”, “us” or “we”), cares deeply about your privacy, so we are providing this Privacy Policy to communicate our policies with respect to your information when you use our website located at www.portlandpetfoodcompany.com/ (the “Website”) or any service made available through our Website (the “Services”). By accessing the Website and/or using the Services, you agree to the terms of this Privacy Policy.

 

If you do not agree to the terms of this Privacy Policy, do not use the Website or the Services.

 

INFORMATION WE COLLECT AND HOW WE USE IT

 

Information You Give Us. We refer to information that can personally identify you, such as your name, address and email address as “Personal Information”. While you may browse the Website without providing Personal Information, when you use the Services or communicate with us via phone or email, you may be required to provide certain Personal Information to obtain our assistance or for us to provide the Services (including when you purchase a product). We may use your Personal Information to provide the Services to you (including contacting you regarding billing and surveys) and to contact you about our Services or information that may interest you, and to provide you with information you have requested (such as if you contact us about the Services we provide, or if you sign up for our email blog updates). You can opt-out of these communications by unsubscribing to such emails. Except as specifically stated in this Privacy Policy, we do not disclose your Personal Information to third parties. For more information about our text marketing, click here for terms & conditions.

 

Usage Information. We collect non-personal statistical information that does not personally identify you. This includes non-personal statistical information about your internet connection, the equipment that you use to access the Website and our Services, and how you use the Website and our Services (including how you conduct any searches for products and a history of those searches).  We refer to this information as “Usage  Information”. We use Usage Information to optimize the Website and the Services to the internet connections and equipment that are used to visit the Website, to improve the Website and the Services and to provide you with surveys, promotions and marketing related to our products and services. We collect Usage Information directly from you when you provide it to us and automatically as you navigate through and interact with our Services. In addition to the collection methods described above, Usage Information collected this way includes: (i) details of your visits to our Services, including traffic data, location data, logs, other communication data, and the resources that you access and use on the Website and the Service; and (ii) information about your computer and internet connection, including your IP address, operating system, and browser type. The technologies we use for this automatic data collection may include:

 

• Browser Cookies: A cookie is a small file placed on the hard drive of your computer. We use session cookies to keep track of your login information. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Services.
• Targeting or Advertising Cookies: We use targeting or advertising cookies, which are placed by third party advertising platforms or networks in order to deliver ads and track ad performance, and enable such platforms to deliver ads that may be relevant to you based upon your activities on our Website and the Services. These third party advertising networks may subsequently use information about your visit to target you with advertising that you may be interested in, on our Website or other websites.
• Pixel Tags / Web Beacons: Pages of our Website, the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email. We may also use these web beacons for other related Website and Services statistics (e.g., recording the popularity of certain content and verifying system and server integrity).
• Device Identifiers: When you use a mobile device like a tablet or phone to access our Website or Services, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us.
• Tracking URLs: These are links that allow Portland Pet Food Company to determine the effectiveness of a particular part of the Website or Services. For instance, emails from a marketing campaign may include tracking URLs to help Portland Pet Food Company see how popular the webpage is. This helps us serve more relevant content and information.

 

Third-party Service Providers

We may disclose your information to our vendors or other third-parties in order to efficiently provide the Website and our Services to you (“Service Providers”). Service Providers may include, but are not limited to, those providing credit card processing. Some Service Providers will collect information directly from you. Information collected directly from these Service Providers is governed by their privacy policies. You should view the privacy policies of Service Providers before providing information to them.

 

WHEN AND HOW WE SHARE YOUR INFORMATION

Sharing Information

We may disclose Usage Information and other aggregated and de-identified information about our users without restriction. This information cannot be used to personally identify our users. We do not disclose your Personal Information except in the circumstances described here:

 

• Your Consent: We may share or disclose your Personal Information, with your consent, in connection with our provision of the Services, including but not limited to fulfilling an order.
• Service Providers: We may share your Personal Information with or disclose it to Service Providers in order to provide or maintain the Website and Services.
• Business Transfers: In the event that Portland Pet Food Company is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, your Personal Information held by us may be among the assets transferred.
• Law and Harm: Notwithstanding anything to the contrary in this Privacy Policy, we may disclose or share your Personal Information in order to comply with any court order, law, or legal process, including to respond to any government, public authority or regulatory request, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Portland Pet Food Company, our customers, or others. This includes exchanging Personal Information with other companies and organizations for the purposes of fraud protection and credit risk reduction, and as may be required to meet national security or law enforcement requirements.
• Enforcement: We may disclose your Personal Information in order to enforce or apply our Terms and other agreements, including for billing and collection purposes.
• Disclosed when Collected: For any other purpose disclosed by us when you provide the Personal Information.

 

YOUR CHOICES ABOUT YOUR INFORMATION

We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to provide you with the following control over your information:

 

• Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website and Services may then be inaccessible or not function properly.
• Email Newsletters from Portland Pet Food Company: If you do not wish to have your contact information used by Portland Pet Food Company to notify you of updates and educational information related to recipes and nutrition or to promote our own or third parties’ products or services, you can opt-out by unsubscribing to such emails.
• Surveys from Portland Pet Food Company: If you do not wish to have your contact information used by Portland Pet Food Company to request your participation in surveys to improve our Services and products, you can opt-out by unsubscribing to such emails.

 

Accessing, Correcting and Deleting Your Information

You may send us an email at info@portlandpetfoodcompany.com to request that we correct or delete any Personal Information that you have provided to us. Please note that we may not be able to accommodate a request to change or delete Personal Information if we believe the change would violate any law or legal requirement or cause the Personal Information to be incorrect.

 

California Civil Code Section §1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to info@portlandpetfoodcompany.com.

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, we currently do not take action in response to these signals. In some cases, third parties may be able to collect information about a user's online activities over time and across different websites when using the Website or Services.

 

HOW WE PROTECT YOUR INFORMATION

Data Security

We have implemented reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website.

 

Children Under Age 13

Our Services are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information on the Website or through the Services. We do not knowingly collect Personal Information from children under

1. If you are under 13, do not use or provide any information on the Services. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@portlandpetfoodcompany.com.

 

CHANGES TO OUR PRIVACY POLICY

Portland Pet Food Company may amend this Privacy Policy from time to time, at its sole discretion. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Information, as determined in our sole discretion, we will notify you by email to the email address specified in your registered account and/or through a notice on the Website. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you (where you are a registered user of our Website), and for periodically visiting our Website and this Privacy Policy to check for any changes.

 

EU DATA PRIVACY RIGHTS

If our processing of your information is subject to the European Union’s General Data Protection Regulation 2016/679 (“GDPR”), we may have obligations to you and you have additional rights under the GDPR.

 

We will process your personal data in order to provide our website to you. The lawful bases under GDPR for processing your data may include:

• when you have given consent;
• when processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract; or
• when processing is necessary to protect our legitimate interests or that of a third party, except where such interests are overridden by your interests or fundamental rights.

We may rely on more than one of the lawful bases under GDPR for processing your information described above.

 

If you are a resident of the EU, the GDPR grants you certain legal rights. In particular, you have the following rights:

• the right to confirmation as to whether we process your personal data and the right to access such personal data;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability; and
• the right to withdraw consent.

 

In some circumstances, these rights are qualified or limited by countervailing interests. Nevertheless, if you wish to exercise any of these rights, please contact us at info@portlandpetfood.com.

You also have the right to lodge a complaint with the relevant EU supervisory authority.

 

Our legal bases for collecting and using the personal information described in this Privacy Policy from EU residents depends on the personal information we collect and the specific context in which we collect it.  We may process an EU resident’s personal information because: (i) we need to perform a contract with you; (ii) you provided your consent; (iii) the processing is in our legitimate interests and it is not overridden by your rights under applicable law; or (iv) to comply with applicable law.

 

To ask questions or address concerns about this Privacy Policy and our privacy practices, please contact us at info@portlandpetfoodcompany.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Stay.Ai, & Klayvio.

Customer support information

• Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Gorgias.

 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• [INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

[INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[INSERT:

• CATEGORIES OF INFORMATION SOLD;
• INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
• WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;
• IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

Your rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Portland Pet Food Company, LLC, 120 NW 9th Ave , #206, Portland OR 97209, United States

Last updated: 1 February 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]